Return & Exchanges

Returns & Exchanges

We want you to be completely happy with your Savi Jewelry purchase! If you need a different size or decide on another item, we're here to help.

You may return items within 45 days of your order date.
To start a return, please contact us at info@savijewelry.com for instructions.

Return Guidelines:

  • Jewelry must be unworn and returned in its original packaging

  • Shipping costs are non-refundable, unless the item is damaged or incorrect

  • All returns are processed within 1–2 business days

For any questions or concerns, feel free to reach out at info@savijewelry.com or call (506) 470-9297.

Shipping Information

🇨🇦 Canada Shipping

  • FREE Standard Shipping on all orders within Canada

  • FREE Expedited Tracked Shipping on orders over $100

  • Delivery via Canada Post Regular Mail: Estimated 2–6 business days

  • Local Pickup available at: 840 Mitchell Street

🇺🇸 U.S. Shipping

  • Flat rate: $6.99

  • Delivery time: 2–8 business days

  • Includes tracking

Processing Time:
All orders (and returns) are processed within 1–2 business days
We ship Monday to Sunday, excluding holidays.
Shipping time begins after your order has been processed.

Caring for 925 Sterling Silver & 14k Gold-Filled Jewelry

To keep your Savi Jewelry looking beautiful for years to come, here are some simple care tips for your 925 sterling silver and 14k gold-filled pieces:

Sterling Silver (925) Jewelry

  • Wear it often: Believe it or not, wearing your silver jewelry helps prevent tarnish. Natural skin oils keep it shiny.

  • Avoid chemicals: Remove your jewelry before swimming, showering, or using products like lotions, perfumes, and cleaning agents.

  • Polish regularly: Use a soft polishing cloth to gently remove tarnish and restore shine.

  • Store properly: Keep silver in an airtight bag or jewelry box to reduce exposure to air and moisture.

14k Gold-Filled Jewelry

  • Water-resistant,  Gold-filled jewelry is durable and can handle occasional exposure to water, but it’s best to remove it before swimming or showering.

  • Avoid harsh chemicals: Keep away from perfumes, lotions, and cleaning agents to preserve its luster.

  • Clean gently: Use a mild soap and warm water solution with a soft cloth. Dry completely before storing.

  • Store separately: To avoid scratches, store gold-filled items separately from other jewelry.

With proper care, your Savi Jewelry will stay radiant and ready to wear every day.
If you have any questions about cleaning or storing your pieces, feel free to contact us at info@savijewelry.com.

Exchanges: A Simple Way to Swap Your Products





Eligibility for Exchanges

Our exchanges policy is designed to provide customers with flexibility and peace of mind. To qualify for an exchange, products must be returned within 30 days of receipt, in their original condition and packaging. Items that are used, damaged, or customized are generally not eligible for exchange. It is important to keep the receipt or proof of purchase when requesting an exchange. This ensures a smooth and quick processing of your request, helping you get the correct item or size without any unnecessary delays.

How to Request an Exchange

Requesting an exchange is simple and user-friendly. Start by contacting our customer support team through the provided contact methods on our website. Provide your order number and details about the product you wish to exchange. Our team will guide you through the next steps, including how to package the item for return and the shipping process. We aim to make exchanges as hassle-free as possible, ensuring you get the right product quickly.

Processing Exchanges and Shipping

Once we receive your returned item, we carefully inspect it to confirm eligibility for exchange. After approval, we promptly ship the replacement product to your address. Typically, exchanges are processed within 5-7 business days, depending on stock availability. Shipping costs for exchanges may vary based on the reason for the exchange and the original shipping method. Our goal is to complete exchanges efficiently so you can enjoy your purchase without frustration or long waiting times.